https://shopdrix.com/FAQs (Frequently Asked Questions)

1. How can I contact Shopdrix customer service?
– You can contact our customer service team via email at [email protected] or by phone at +447822015635 during our business hours, Monday to Friday from 9:00 AM to 5:00 PM (GMT).

2. Where is Shopdrix located?
– Our office is located at 10 Park Dr, London E14 9ZW, UK, and our warehouse is at 226 Camberwell New Rd, London SE5 0RR, UK.

3. What are your customer service hours?
– Our customer service hours are from 9:00 AM to 5:00 PM (GMT) Monday to Friday.

4. How quickly can I expect a response from customer service?
– We aim to respond to all inquiries within 8 hours. Your patience during busy periods is appreciated.

5. Can I visit Shopdrix in person?
– We do not currently offer a retail storefront for in-person visits. However, you can shop with us online 24/7 at shopdrix.com.

6. What should I do if I have a complaint?
– If you have any issues or complaints, please contact our customer service team via email or phone. We are committed to resolving issues promptly and ensuring your satisfaction.

7. Do you have a returns policy?
– Yes, details of our returns policy can be found on our website. If you need further assistance, please contact us.

8. How can I provide feedback about my shopping experience?
– We welcome your feedback! Please email us at [email protected] or use our contact form to share your thoughts or suggestions. Your feedback helps us improve our services.

9. Is my personal information secure with Shopdrix?
– Yes, we take your privacy seriously. Our Privacy Statement (UK) outlines how we collect, use, and protect your personal information. You can review  on our website.

10. Can I track my order?
– Yes, you can track your order using the tracking number provided in your shipping confirmation email. You can tracking order at here .

11. What payment methods do you accept?
– We accept major credit and debit cards, as well as PayPal. Payment options may vary depending on your location.

12. Do you ship internationally?
– No, we only  offer delivery in UK.

13. How do I cancel or change my order?
– To cancel or change an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, depending on the status of your order.

If you have any further questions or need assistance, please do not hesitate to contact us using the information provided above. We’re here to help!